SHIPPING & RETURNS

Have a question about the order you placed? Check out the FAQs below. Please feel free to reach out to info@otravox.com for any specific shipping and handling questions. 



Shipping


How much does shipping cost?

Shipping rates are calculated by the size and weight of the package. We are based in Los Angeles and also offer a pickup from our studio in the Arts District. The easiest way to see how much shipping will cost is to place item/s in your bag and begin checkout.

 

When will my print arrive?

Though we cannot guarantee specific processing times until an order has been placed, prints typically ship from our Los Angeles printer within 3-5 business days. Framed prints within 5-10 business days. Shipping typically takes 3-4 business days. As soon as your piece has shipped out, you will receive a tracking number. Please note, signature is NOT required upon delivery unless otherwise requested. If you would like to add “Signature Required” for delivery, please send us a message following your order at info@otravox.com

 

Do you ship internationally?

At this time, we only ship domestically but are working towards offering international shipping. 

 

Do you offer express shipping?

At this time, we are only able to offer standard shipping which is 3-4 business days. 

 

Do you ship to P.O. Boxes? 

We are unable to ship to P.O. boxes for liability and insurance reasons. 

 

My package is lost, what should I do?

If your package is lost in transit, please write us at info@otravox.com and we will resolve the issue. If the item has NOT been marked delivered, and hasn't arrived within 15 business days, we will replace your order free of charge. If the item has been marked delivered, and hasn't arrived within 15 business days, we will replace your order free of charge.

 

 

Returns

 

What is your return policy?

We are dedicated to providing accurate descriptions and visuals of the artwork featured on our site. However, if you are displeased with your purchase, please email us at info@otravox.com. We’ll gladly offer you a store credit within 10 days of receipt of the artwork. We will replace any print if it arrives defective, damaged, or late. Unfortunately, we cannot offer refunds.  


Something's wrong with my order. What do I do?

We're sorry about that! Contact us at info@otravox.com, and we'll sort it out.